Privacy Policy
Last Updated: 27/3/25
At ChatBuildX, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the data you provide while using app.chatbuildx.com.
1. Information We Collect
- Account Information: When you sign up or log in with Google, we may access basic profile details such as your name, email address, and profile picture.
- Website Data: If you authorise the chatbot to access your website content, we will process and store this data only for customer enquiries.
- Usage Data: We collect information about how you interact with our Service, including IP addresses, browser type, and activity logs.
2. How We Use Your Information
- Provide and improve our AI chatbot service for your use.
- Authenticate your identity via Google Login to access your Google account emails and use our AI resources to help answer customer email enquiries.
- Optimise customer support and chatbot responses.
- Ensure compliance with legal obligations.
3. Data Sharing & Security
3.1 Third-Party Access
We do not sell or rent your data. We may share limited information with third-party service providers strictly for operational purposes (e.g., cloud hosting).
3.2 Security Measures
We implement industry-standard encryption and security protocols to protect your data from unauthorised access.
4. Google OAuth & Your Rights
4.1 Google Login Permissions
When using Google Login, you grant us permission to access certain account information. You can revoke access at any time via your Google account settings.
4.2 Your Rights
- Request access to or deletion of your data.
- Opt out of data processing where applicable.
- Withdraw consent for Google account integration.
5. Retention & Deletion
We retain your data only as long as necessary to provide the Service. Upon account deletion, all associated data is removed within 30 days.
6. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify users of any significant changes.
7. Contact Us
If you have any privacy-related concerns, contact us at support@pivotpointai.tech.