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Terms of Service

Last Updated: 27/3/2025

Welcome to ChatBuildX (the "Service"), operated by Pivot Point ("Company," "we," "our," or "us"). By accessing or using app.chatbuildx.com, you ("User," "you," or "your") agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

1. Use of the Service

1.1 Eligibility

You must be at least 18 years old to use our Service. By using the Service, you confirm that you have the legal capacity to enter into this agreement.

1.2 Account Registration & Google Login

You may access our Service by creating an account or logging in via Google. By using Google Login, you grant us permission to retrieve and use data associated with your Google account, in accordance with our Privacy Policy.

1.3 Permitted Use

You agree to use our Service only for lawful purposes. You shall not:

  • Use the Service to distribute, store, or transmit malicious software or unauthorised data.
  • Violate any applicable laws or regulations.
  • Attempt to interfere with or compromise the security of our Service.

2. User Data & Responsibilities

2.1 Website Data Usage

By integrating your website data, you grant us a limited license to access and process this data solely to enhance customer interactions through our AI chatbot through several customer service channels like website widget, email, Facebook messenger, Instagram messages, SMS and WhatsApp. We do not claim ownership of your data.

2.2 Data Security

We take reasonable security measures to protect your data. However, you are responsible for ensuring your website data complies with privacy regulations applicable to your business.

3. Privacy & Data Protection

Our Privacy Policy explains how we collect, use, and store your data. By using the Service, you consent to our data practices described in the Privacy Policy.

4. Limitation of Liability

We provide the Service "as is" without warranties of any kind. We shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the Service.

5. Modifications to the Terms

We reserve the right to update these Terms at any time. If changes are made, we will notify you via email or by posting an update on our website.

6. Contact Us

If you have any questions about these Terms, please contact us at support@pivotpointai.tech